Effective Date: August 6, 2026
At Aesthetic Labs, we are committed to delivering premium research-grade products with the highest standards of quality and care. Due to the specialized nature of our products, all purchases are subject to the following Refund Policy. By placing an order through our website, you acknowledge and agree to the terms outlined below.
1. Research Products
All products sold by Aesthetic Labs are intended strictly for laboratory and scientific research purposes only. To ensure product integrity, safety, and quality, we generally do not accept returns once an order has been delivered.
2. All Sales Are Final
Unless otherwise required by applicable law, all sales are final.
We do not accept returns or exchanges for:
Please review your order carefully before completing your purchase.
3. Refund Eligibility
Refunds or replacements may only be approved in the following circumstances:
The product arrives damaged during shipping.
You receive an incorrect item.
Your shipment is confirmed as lost by the courier.
Your order cannot be fulfilled due to circumstances within our control.
Each request is reviewed individually, and supporting documentation may be required before a decision is made.
4. Reporting an Issue
If you believe you qualify for a refund or replacement, please contact our support team within 7 days of receiving your order.
Please include:
Your order number
Your full name
A description of the issue
Clear photographs of the product and packaging (if applicable)
Any supporting documentation or courier information
Contact Email: support@aestheticlabs.ro
Claims submitted after the reporting period may not be eligible for review.
5. Refund Process
Once your request has been received:
Our team will review your claim.
We may request additional information if necessary.
You will be notified of the outcome via email.
If approved, your refund will be processed using the original payment method within 10 business days.
Please note that processing times may vary depending on your bank or payment provider.
6. Non-Refundable Situations
Refunds will not be issued for:
Change of mind
Incorrect product selection by the customer
Improper storage or handling after delivery
Products used contrary to their intended research purpose
Delays caused by customs authorities
Shipping delays beyond our control
Incorrect shipping information provided by the customer
Minor differences in packaging that do not affect product quality
7. Damaged or Incorrect Orders
If your order arrives damaged or contains incorrect products, please notify us within 7 days of delivery.
To help us resolve the issue quickly, include:
Photos of the damaged product
Photos of the shipping package
Your order number
A brief description of the issue
Depending on the circumstances, we may offer:
A replacement product
A partial refund
A full refund
8. Lost Shipments
If a shipment is confirmed as lost by the shipping carrier, we will investigate the matter with the courier.
Once the loss has been verified, we may provide:
Courier investigations may take several business days before a final decision can be made.
9. Cancellations
Orders may only be cancelled before they have been processed for shipment.
Once an order has been packed or dispatched, it cannot be cancelled.
If cancellation is approved before shipment, the payment will be refunded to the original payment method.
10. Consumer Rights
Nothing in this Refund Policy limits or excludes any statutory consumer rights available under applicable European Union or local consumer protection laws where those rights cannot legally be excluded.
11. Contact Us
If you have any questions regarding this Refund Policy or wish to submit a refund request, please contact us:
Aesthetic Labs
Website: https://www.aestheticlabs.ro
Email: support@aestheticlabs.ro
Phone: +40 755 267 167
Research Use Disclaimer
All products sold by Aesthetic Labs are intended exclusively for laboratory and scientific research. They are not intended for human consumption, veterinary use, diagnosis, treatment, or the prevention of any disease. Customers are responsible for ensuring that all products are used in accordance with applicable laws, regulations, and safe laboratory practices.
