Effective Date: August 6, 2026
At Aesthetic Labs (“we,” “our,” or “us”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal data when you visit our website, create an account, place an order, or interact with our services.
By using our website, you acknowledge that you have read and understood this Privacy Policy.
1. Data Controller
Aesthetic Labs is the data controller responsible for processing your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
Website: https://www.aestheticlabs.ro
Email: support@aestheticlabs.ro
Phone: +40 755 267 167
2. Information We Collect
Depending on how you use our website, we may collect the following categories of personal information:
Personal Information
- Full name
- Email address
- Telephone number
- Billing address
- Shipping address
- Company name (if applicable)
Order Information
- Purchased products
- Order history
- Invoice information
- Shipping details
- Payment status
Payment Information
Payments are securely processed through trusted third-party payment providers.
We do not store complete debit or credit card details on our servers.
Technical Information
When you browse our website, we may automatically collect:
- IP address
- Browser type
- Device information
- Operating system
- Website usage data
- Referral source
- Date and time of access
3. How We Use Your Information
We use your personal data to:
- Process and fulfill orders
- Arrange shipping and delivery
- Respond to customer support requests
- Manage your account
- Verify transactions
- Prevent fraud and unauthorized activity
- Improve website performance
- Analyze website traffic
- Send important service updates
- Comply with legal and tax obligations
Where you have provided consent, we may also send promotional emails or marketing communications. You may unsubscribe at any time.
4. Legal Basis for Processing
Under the GDPR, we process your personal data based on one or more of the following legal grounds:
- Performance of a contract
- Compliance with legal obligations
- Legitimate business interests
- Your explicit consent (where required)
5. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to improve your browsing experience.
These may include:
- Essential cookies required for website functionality
- Performance and analytics cookies
- Preference cookies
- Security cookies
Analytics tools may collect anonymous usage information to help us improve our website.
You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect website functionality.
6. Sharing Your Information
We never sell your personal information.
We may share your information only with trusted third parties that assist in operating our business, including:
- Payment service providers
- Shipping and courier companies
- Website hosting providers
- Analytics providers
- Customer support platforms
- Professional advisers where legally required
All third-party providers are expected to protect your information in accordance with applicable data protection laws.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete your order
- Provide customer support
- Meet accounting and tax obligations
- Resolve disputes
- Comply with legal requirements
When your information is no longer required, it will be securely deleted or anonymized.
8. Data Security
We implement appropriate technical and organizational security measures to protect your personal information against:
- Unauthorized access
- Loss
- Misuse
- Alteration
- Disclosure
- Destruction
Although we take reasonable precautions, no internet transmission or electronic storage system can be guaranteed to be completely secure.
9. Your GDPR Rights
If you are located within the European Economic Area (EEA), you may have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your data
- Restrict processing
- Object to processing
- Withdraw consent at any time
- Request data portability
- Lodge a complaint with your local data protection authority
To exercise any of these rights, please contact us using the details provided below.
10. International Data Transfers
If your personal information is transferred outside the European Economic Area, we will take appropriate safeguards to ensure your data receives an adequate level of protection in accordance with applicable data protection laws.
11. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of external websites. We encourage you to review their privacy policies before providing personal information.
12. Children’s Privacy
Our website and products are intended for adults and qualified research professionals.
We do not knowingly collect personal information from individuals under the age of 18.
If we become aware that personal information has been collected from a minor, we will promptly delete it.
13. Marketing Communications
If you subscribe to our newsletters or promotional communications, we may send updates regarding:
- New products
- Promotions
- Company announcements
- Research-related updates
You may unsubscribe at any time by clicking the unsubscribe link included in our emails or by contacting us directly.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal obligations, or technology.
Any updates will be published on this page together with the revised effective date.
Continued use of our website after updates constitutes acceptance of the revised Privacy Policy.
15. Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us:
Aesthetic Labs
Website: https://www.aestheticlabs.ro
Email: support@aestheticlabs.eu
Phone: +40 755 267 167
Research Use Disclaimer
All products sold by Aesthetic Labs are intended strictly for laboratory and scientific research purposes only. They are not intended for human consumption, veterinary use, diagnosis, treatment, or the prevention of disease. Customers are responsible for ensuring that all products are handled and used in accordance with applicable laws, regulations, and accepted laboratory practices.
